Custom Order Guide
How Custom Orders Work
Every piece we make is built for someone specific — with their name, their date, their words. If you've never placed a custom order before, this page walks you through exactly what to expect from start to finish.
Our process is straightforward. You share what you're envisioning, we design and build it for you, and nothing goes into production until you've approved every detail.
The Process
Step 1 — Submit a Request
Start by filling out the Request Proposal form. Tell us what you're looking for — the product type, any text or names you'd like, your event date if applicable, and your quantity. The more detail you give us upfront, the faster we can move through the process.
Step 2 — Design Consultation
We'll review your request and reach out to discuss the details. This may happen by email or through a brief Calendly consultation. We'll confirm the scope, materials, quantity, and pricing before moving forward.
Step 3 — Design & Proof
Once the details are confirmed, we'll create a digital design proof for each item in your order. You'll receive a link to your secure project portal where you can review and respond to each proof.
Step 4 — Send a Proposal
Once your designs are approved, we'll send a formal proposal through your project portal outlining your complete order — items, quantities, pricing, and shipping options.
Step 5 — Contract Signed & Deposit Paid
Review and sign your Custom Order Agreement, and pay your 50% deposit to reserve your place in our production schedule. Your deposit is applied toward your final order total. Deposits are non-refundable once design work has begun — see our Refund & Returns Policy for full details.
Step 6 — Production
With your signed agreement and deposit received, we get to work. Production timelines vary by product and order complexity. Rush timelines may be available — mention your deadline when submitting your request.
Step 7 — Final Payment
When your order is complete, we'll send a final invoice through your project portal for the remaining 50% balance. Once payment is received, we prepare your order for shipment.
Step 8 — Shipping
Your order ships within 1–2 business days of final payment. You'll receive a tracking number as soon as it's on its way.
Timelines at a Glance
Custom order timelines vary by product, complexity, and our current production schedule. Rush timelines may be available — always mention your deadline when submitting your request.
Planning for a wedding or event?
We recommend submitting your request at least 10–12 weeks before your event date to allow time for consultation, design, production, and shipping.
What to Include in Your Request
The more detail you provide upfront, the faster we can move. Here's what helps us most:
- Product type (e.g. vow book, tumbler, jewelry, signage, stationery)
- Text or names — exact spelling and formatting matters
- Quantity needed
- Event date or needed-by date (if applicable)
- Any inspiration images or style references (optional but helpful)
- Your budget range (optional — helps us recommend the right materials and finishes)
About Design Proofs
Every custom order includes a digital design proof for each item, sent through your HoneyBook project portal before anything is made. The proof shows the exact layout, text, and sizing of your design. You can request revisions at this stage — we want you to be completely happy before we begin.
Once you send written approval, the design is locked and production begins. We are not responsible for errors (spelling, dates, names) that were present in your approved proof. Please review carefully.
Ready to get started?
Questions first? Use the Contact page and we'll get back to you.